Shipping information

Orders will be charged for shipping depending on the destination country. You can see the shipping cost during checkout.

EU countries:

All online stores, from 2021 onwards, must pay VAT in all EU countries where they sell. After this change from the EU, stores must apply different VAT rates depending on the country of destination.

Non-EU countries :

For customers with a shipping address outside the EU, they are exempt from VAT at checkout. However, in this case, the customer will be charged VAT as well as customs clearance costs when the order arrives in the destination country.

VAT exemption for purchases with a business VAT number (EU):

Companies with a valid VAT number will be exempt from VAT. Orders in this case will be shipped only to the company address and must be the same as the address you have declared in the VIES system.
If the company address returned by the VIES system is different from the one you have declared in your order, you will need to contact us to provide other valid proof of the company details. In case the VIES system does not return the company address, other valid proof must be provided - company registration and VAT registration documents.

Shipping methods

Simgames uses ELTA Greece courier shipping method
- Full shipment tracking information
- Delivery time within the EU : 3-5 days from the date of shipment
- Delivery time outside the EU: about 7-10 days from the date of shipment. It depends on the distance to the destination country (America, Asia, Australia, etc.)